Regulated by the Care quality commission

The Care Quality Commission (CQC) are the independent regulators of health and social care services in England. The CQC regularly inspect our service to ensure that we are safe, effective, caring, responsive to people’s needs and well-led. These 5 key areas are used throughout Sussex Empowered Living as a foundation upon which our processes and approaches are designed, developed and improved. We endeavour to not only achieve but surpass the CQC fundamental standards through the use of our comprehensive Quality and Compliance Assurance Programme, which includes, but is by no means limited to:

  • Quality and compliance audits, at every level
  • Quality Improvement Surveys for Service Users, their wider formal and informal support networks and staff
  • Performance Development Plans and monthly professional supervisions for all staff
  • Formal staff meetings
  • Service reviews

Our Quality and Compliance Assurance Programme is designed to provide insight into how we can improve our service. It is important to us at Sussex Empowered Living that the people we support and our staff have the opportunity to influence the service we provide. Therefore, we strongly encourage those under our care and support and our staff to present ideas for the shaping and improvement of our service. Through this approach, we are able to utilise the individual strengths of all concerned to provide a quality, outcomes-focused service that is flexible, adaptable to change and reflective of the needs, wants and preferences of those we support.

QUESTIONS?

Contact us today about our services and availability by calling 01273 680084 or by contacting us online.

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